WASKO CallMax is a system dedicated at construction of a modern Call/Contact Center, allowing for management of customer relations by means of many communication channels – telephone, VoIP, fax, e-mail, SMS or text communicator. It is addressed at firms and institutions whose main operation are intensive commercial relations, customer service or high level SLA.
- Increase in efficiency of Call Center agents work;
- Improvement of customer service standard;
- Optimization of talking time taking into consideration needs of an interlocutor;
- Increase in the level of client satisfaction;
- Control of the quality of work of agents;
- Decrease in costs connected with running multimedia and telemarketing campaigns.